Effective date: 2020-08-05
We will use all commercially practicable endeavors to minimize delays or outages in the provision of the Services. We will inform you of any downtime on the API Platform as soon as possible and in any event within twenty-four (24) hours of such downtime.
MASTER CONNECTIONS shall not provide any repayment for delays or failures in relation to the Service where such failure or delay is a result of factors beyond MASTER CONNECTIONS’ control (including but not limited to Force Majeure Events or factors caused by the Service and Network Providers).
We will inform you of all scheduled maintenance and we will endeavor to carry out our maintenance activities at times where the minimum effect will be felt by you. We will provide you with at least five (5) days’ notice for scheduled maintenance. In case of emergency maintenance, we will provide you with a reason for the same.
MASTER CONNECTIONS LTD shall provide you with customer support for the duration of this Agreement. Please contact us at office@masterconnects.com for the purpose of customer engagement and account management.